Once you have booked via the website you will receive confirmation via email so please ensure your email is correct upon booking.
After booking via website the customer will receive a confirmation email. Once this email has been sent to you this is receipt of your booking, if possible please print and keep a copy as a record of your purchase.
All bookings are subject to valid contact details including; customer name, mobile phone number, email address, car registration/make/model/colour.
Once the booking is confirmed we cannot refund any monies.
As per your booking, please try to keep to your scheduled time of arrival with us, noting that the traffic within Southampton city centre and Southampton docks is particularly heavy especially on days with football matches and if there are other events (such as marathons and boat shows) or multiple ships leaving.
We will not accept vehicles after 3pm and customers must arrive at the time slot they booked.
We must receive actual keys for your vehicle otherwise it may be subject to 3rd party parking enforement.
Upon arrival you must make yourself known to our staff and hand your keys over to them. Please only hand over your car keys and keep your house keys with you. Should you fail to do this we are not liable for your vehicle as without your keys we cannot take possession of your vehicle to move it to our secure facilities.
We would advise an extra 60 minutes on top of your journey time. Should you encounter any unforeseen circumstances please inform us as soon as possible, so that we can figure out how to best accommodate your arrival, as any late arrivals will affect other customers as we work on a time slot schedule. If you have booked through an agent please contact them for your arrival time. If you have booked directly with us please keep note of your arrival time and keep to your allocated slot.
Please remove all valuables (mobile phones, laptops, loose change etc) prior to leaving your vehicle with us.
We ask that when you receive your car back from us that you check you are happy with it as once you drive it we are no longer responsible for your vehicle.
We have private car parking with CCTV and locked gates.
We have £2m public liability insurance.
Our drivers and staff are equipped with body cameras to ensure their safety at the terminals. We will not tolerate any aggressive behaviour towards our staff and reserve the right to cancel a booking should it be deemed necessary for our safety. Any footage taken will not be shared with any third party unless required.
We are not liable for any damage caused by birds, including but not limited to their defecation. (Yes, we really do get blamed for this!)
Should you have a query about any damage to your vehicle it must be reported immediately to our attendant on site and evidence should be taken such as a photo with date and time. You should then proceed to email us (bookings@cruiseazureparking.com) where we will investigate the claim. Customers are encouraged to take pics of their vehicles when they arrive and when they pick it up, including date and time of taking. Any fraudulent claims may be prosecuted.
When you drop your vehicles with our attendants, you must make us aware if there are any issues with the vehicle or keys, including but not limited to; batteries, dashboard lights and gearbox. Your vehicle must be roadworthy as well as mot’d and taxed.
We are not liable for battery drainage if you leave items plugged into USB charging devices or any other electrical item that may be left on for the duration your booking with us.
We do not accept any responsibility for emails that do not arrive as we cannot control how your mail client filters our email.
We are not liable under any circumstances for factors beyond our control that prevent contract performance, including war, riots, terrorist activities, natural disasters, fire, adverse weather conditions, etc.
Please note you have no legal right to cancel this contract, refunds are only offered if cancelling within 14 days of booking and at least 5 days before departure.
Cruise azure parking Ltd may modify these Terms and Conditions periodically. You agree to the terms and conditions at the time of your booking.
By booking with us, you are in agreement with the Terms and Conditions of Cruise Azure Parking.
